Política de reembolso

At Petro Spare Industrial Limited, we understand that sometimes returns are necessary, and we are committed to making the process as easy as possible. Our return policy allows for a full refund on items returned within 30 days from the order date, provided the product is unused, unopened, and in its original packaging with all original documentation and accessories.

How to Initiate a Return

If you need to return an item, please contact us at sales3@cambia.cn. Our team will guide you through the return process and provide you with the necessary instructions to ensure everything is handled smoothly.

Shipping and Handling Fees

Please note that customers are responsible for both outbound and return shipping costs, as well as any handling fees associated with the return. These fees are non-refundable and will not be included in your refund amount.

Refund Processing

Once we receive the returned item, refunds are typically processed within 5-7 business days. Please note that shipping, handling, and related charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will work with you to arrange a replacement or issue a refund, based on your preference and the situation. Your satisfaction is our priority.

Special Circumstances

Certain exceptions may apply in special cases. For more detailed information, we recommend reviewing our full refund policy on our website.

Need Assistance?

If you have any questions or require assistance, our customer service team is always here to help. Feel free to reach out to us anytime.